PetSmart at 1013 West University Avenue in Georgetown, Texas

Customer Reviews about PetSmart

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  Selection is nice, some associates are nice and fun to chat with. Now for the meat of my issues with this location. I own reptiles, they are amazing and fun to have. My issues with PetSmart extend beyond just the store level. Here are a couple of store level reasons first... There is no dedicated associates to reptiles, why is this an issue? you may ask, because they have a dedicated level of care that needs to be put in. And despite this obvious issue they don't have a dedicated associate(s) Next the manager we encountered one of our visits wouldn't let us handle a chameleon, because they are high stress animals. We knew that issue, but the poor little lizard wanted out to visit and was too big for the tiny 10 gallon tank it was in. We even tried to explain not all lizards have the same personality. I have seen many attention loving chameleons. The next time we visited said lizard we got to handle the little one. And blew the associates mind at how much fun the little lizard had using our hands as a jungle gym. Now for my issue beyond the store level. And it irritates me every single time I see it. The separation of bearded dragons, and lack of knowledge that comes with having no dedicated reptile department employees. We were minding our business playing with one of the friendly baby lizards when a family was getting ready to purchase a bearded dragon. The associate said "yeah they even change color" we didn't even say anything, although we should have, but so few people buy reptiles due to "fear" and we just were glad the little one was getting a home. Now for my biggest issue. Baby bearded dragons can have some vivid colors and patterns sometimes, but those fade with age. They split the baby bearded dragons into two groups and charge an extra $50 making them $75 before taxes. Seriously PetSmart? I've seen "fancier" bearded dragons at other stores for $25. My bearded dragon was $25 at Petco had vivid orange stripes on her head and along her back in spots, now they are a just as beautiful faded amber color. Corporate needs to have this issue brought up to them. If they want to sell fancy bearded dragons get special morphs like sand fire, citrus, and others. Not regular bearded dragons with splashes of color that are for hiding in the wild while they are semi arboreal. I feel this dragged on, but I'm a reptile owner and very passionate about having people expand their knowledge.
  July 22, 2017

  by David Parker
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  I want to take my time and thank an associate name Roland for helping me. The world needs more people like him. I greatly appreciate your help...thanks.
  May 25, 2017

  by Pedro Ramirez

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